FREQUENTLY ASKED QUESTIONS

Booking your stay at Story Apartments is quick and convenient. You can reserve your serviced apartment online through our website or by contacting our helpful team directly at 07 3392 1300. We're here to assist you with any inquiries and ensure a seamless booking process.
Check-in time is at 2:00 PM, and check-out time is at 10:00 AM. If you require early check-in or late check-out, please let us know in advance, and we will do our best to accommodate your request based on availability.
Yes, we provide secure on-site parking free for our guests. Your apartment will come with 1 allocated car space and if you require a second, please let us know and we will do our best to accommodate your extra wheels.
Certainly! We offer complimentary high-speed Wi-Fi access throughout Story Apartments, ensuring you stay connected during your visit.
Unfortunately, we do not allow pets on the property, except for certified service animals as required by law.
Yes, all our apartments and indoor areas are designated as non-smoking zones. Smoking is permitted only in specified outdoor areas.
Absolutely! Enjoy our well-equipped fitness center and unwind in our relaxing heated swimming pool. We aim to provide a balanced mix of work and leisure amenities for our guests.
To ensure your comfort, our dedicated housekeeping team provides thorough cleaning services once a week for all reservations longer than 7 days. Your apartment will be meticulously maintained, allowing you to relax and enjoy your stay without any worries. If you have any specific preferences or additional requests for more frequent services, please feel free to let us know, and we'll be happy to assist.
Our cancellation and modification policies may vary based on your reservation type. For specific details regarding your booking, kindly refer to your confirmation email or get in touch with our reservations team. The most flexible booking terms are those that are made directly with us.
Story Apartments is conveniently situated in Kangaroo Point, offering easy access to nearby attractions such as the Kangaroo Point Cliffs Park, Brisbane River, and the iconic Story Bridge. Our team can provide recommendations and assist you in planning your local explorations.
Certainly! We offer amenities tailored to the needs of business travelers, including high-speed Wi-Fi, and a strategic location near the central business district.
Booking directly with us offers several advantages, including the best price guarantee, exclusive promotional offers, and the assurance of dealing directly with our knowledgeable staff. We can personalize your experience and provide additional perks that third-party websites might not offer.
Prices can vary between direct bookings and alternate websites due to different promotions and packages. Booking directly with us ensures transparency and often includes exclusive discounts and offers not available elsewhere.

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